Refund policy

RETURN AND REFUND POLICY

We want you to be satisfied with your purchase from Frenchy’s Collection.

RETURN WINDOW
You may request a return within 14 days after your order is delivered.

RETURN ELIGIBILITY
To be eligible for a return, an item must be unused, unburned, and in its original condition. Used or burned candles, used wickless candles, and opened or used wax melts are not returnable.

To request a return, contact us at frenchyscollection@gmail.com with your order number and the reason for your request. Returns sent without first contacting us may not be accepted.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to an error by Frenchy’s Collection. We recommend using a trackable shipping service because we cannot guarantee receipt of returned items.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order when it arrives. Claims for damaged, defective, or incorrect items must be reported within 48 hours of delivery. Email frenchyscollection@gmail.com with your order number and clear photos of the item and packaging so we can review the issue and make it right.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds will be issued to your original payment method within 5 business days after receipt and inspection. Your bank or payment provider may take additional time to post the refund.

Original shipping charges are non-refundable unless required by law or the return results from a damaged, defective, or incorrect item caused by store error.

EXCHANGES
If you would like a different item, please contact us. When appropriate, the fastest option may be to return the eligible item and place a new order.

CONTACT
Questions about returns or refunds may be sent to frenchyscollection@gmail.com.